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Transformation needs two skill sets

While project management covers the who, what and when of transformation. It is not enough on its own. Change happens to people and only with the engagement of people. Change management drives change that delivers more than the nuts and bolts of a new way of working, it ensures your transformation is successful and sustainable.

Change management delivers your desired outcome

  • Reduces the cost of change and helps your team deliver on time.
  • Recognises the importance of each person whose job is changed.
  • Listens and learns, then adapts project plans to enhance the benefits of change.
  • Is transparent, respectful, flexible and persuasive.
  • Meets your requirements.

Change management is a specialist role

Delta Swan brings people together to deliver successful change and transformation. It is stressful and rewarding.

Professional Change Managers grow into the role, finding satisfaction in helping people do their jobs. There is also some training and a few scars to show for their experience. See my case studies to understand why I am a change manager.

We do this so you don’t have to. That is a cracking deal. You don’t have to worry about the success of your change or the future of your business.

Project management delivers your desired outcome

  • Uses soft skills long before creating a Gantt chart.
  • Helps the team deliver value.
  • Is common sense laced with the hard-won experience of countless project managers in myriad industries and types of organisation.
  • Operates across functions and recognises the skills, contribution and concerns of all team members.
  • Is thoughtful and proactive.
  • Meets your requirements in a timely manner.

Project management is a specialist role

Project Managers use good practices that are wrapped up in tools, technical jargon and a bunch of IT. It is rarely a glamorous occupation.

The tools mean your Project Manager doesn’t have to decide how to develop a business case, or work out how to approach stakeholders. It leaves them more time and energy to think about the important stuff in a project, like defining success and supporting the team.

Professional Project Managers undertake training. Normally lots of training. And prove they can apply their skills. For example, I am a Member of the Association of Project Management.

We do this so you don’t have to. That is a cracking deal. You don’t have to write schedules, bang heads together or manage a project budget.

Want to deliver benefits from Customer Experience Management, but not sure where to start?

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